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What is the Koric Products Money Back Promise?

We know you’re going to love our products, but if you’re not vibing with your skincare haul, we’ll give you your money back within 365 days of purchase.

Important Terms and Conditions:

How to avail HOK MAKEUP 365 Day Money Back Promise?

You need to notify HOK MAKEUP by emailing support@hokmakeup.com within 365 days of purchase of the product with your request for refund/return, along-with a short video of the product.

You will need to arrange the return of the product (at your own cost) to HOK MAKEUP at HOK MAKEUP PVT.LTD., (KHASRA NO-896.00) SITUATED WITHIN EXTENDED LAL DOA ABADI AREA VILLAGE:  MUNDKA WEST NEW DELHI-110041 STATE NAME-DELHI CODE-07, within five days of acceptance of the return request, along-with a copy of the Purchase Invoice. You will need to share the tracking/docket details of the return package via mail.

In order to claim a refund under the HOK MAKEUP 365 Day Money Back Promise, you will need to provide us with sufficient feedback on your product experience. This is essential for us to evaluate your request and improve the quality of our products.

All refunds will be made through online transaction unless this is not possible under your payment provider’s terms and conditions. . Only after the receipt of the returned goods at our warehouse, the refund process would be initiated.

Exceptions to the 365 Day Money Back Promise-

Returns or refund claims will only be accepted from the customer who directly purchased the goods from HOK MAKEUP, via authorised sources. This is not transferrable.

The 365 Day Money Back Promise does not apply to certain products/categories/brands on the website. Products excluded from the 365 Day Money Back Promise will be determined by HOK MAKEUP at its sole discretion. The excluded products will not carry the 365 Day Money Back Promise Icon on their web page.

HOK MAKEUP reserves the right to refuse a refund under the 365 Day Money Back Promise if:

  • Sufficient feedback is not provided
  • You request refund on a repurchased product previously refunded for
  • HOK MAKEUP feels that a customer is disproportionately using the 365 Day Money Back Promise, or their behaviour suggests you are abusing its use.
  • This policy is applicable only on purchase made after (Dec 9, 2022).

HOK MAKEUP reserves the right to amend or withdraw the 365 Day Money Back Promise at any time without notice. Any refund requests pending before the amendment or withdrawal of the policy will be honoured. The 365 Day Money Back Promise is not a product warranty in itself.

For further information drop our Customer Service Team a message on our email- support@hokmakeup.com or reach out to us from contact us page.

 

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